SHIPPING AND RETURN POLICY



Steff Eleoff jewelry is handmade-to-order and requires approximately 2-3 weeks of production once payment is received (plus shipping time). For any special requests, please email steff@steffeleoff.com after placing your order.

All sales are final. Once you have received your order, you have 10 days to report any sizing issues or to report any damags upon arrival. Within 30 days of purchase, exchanges will be accepted, and the buyer is responsible for return shipping & all applicable costs. The piece must be intact and in its original packaging when being returned.

The customer is responsible for selecting the appropriate size. If a resize is needed, there will be additional cost + shipping charges. 

Address for exchange:
Steff Eleoff
52 Titan Road
Etobicoke, Ontario
M8Z 2J8

If you are located in the Toronto area, SE will gladly polish or clean your pieces, free of charge!



MATERIALS AND CARE

SHIPPING AND RETURNS